Westway Medical Centre
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Contacting the surgery

The Medical Centre is open for appointments from 8.20am - 5.30pm Monday to Friday (except on bank/ public holidays).  On a Wednesday, early appointments can be made from 7am. Weekend appointments are available and can be booked in advance for a Saturday from 9am - 11.30am.

From Monday -  Friday, the switchboard operates from 8am to 6.30pm. 

To access services during the core opening hours above, please call in to the surgery or telephone 0151 526 1121.  You can also contact us via e-mail SSCCG.N84025@nhs.net

REMEMBER: Mornings are a very busy time to telephone the surgery and we would ask that anything other than appointments or home visit requests are telephoned in after 10.30am.  Please be patient when contacting the surgery, a call queuing system is in operation.

Please see the Information and communication Policy attached.

Zero Tolerance  

This practice operates a zero tolerance policy with respect to violent or abusive behaviour. Such behaviour may result in the police being called and you being removed from the practice list.

Out of Hours

After 6.30pm weekdays and weekends, if you need to see a doctor please contact the Medical Centre on 0151 526 1121. Your call will automatically be transferred to the Out of Hours Service. The Out of Hours Service is provided by NHS Sefton.

In an Emergency

In acute situations, such as if you are experiencing severe chest pain, sudden disabling breathlessness, collapse or severe injury, please telephone the emergency services on 999 immediately.

For eye-related problems, there is an emergency service in operation at St Paul's Eye Unit which is held Monday to Friday from 9am to 11am or from 2pm to 4pm. For further information telephone 0151 706 3949. St Paul's Eye Unit is located in the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

Health advice and resources

Local NHS Walk-in Centre

Walk-in centre style facility for self-referring patients with minor injuries and ailments.

Litherland Town Hall Health Centre
off Hatton Hill Road/Field Lane
Liverpool
Merseyside
L21 9JN 
View map and further information

Telephone: 0151 475 4667
Open Monday - Friday 8.00am - 8.00pm
Weekends and bank holidays 9.00am - 6.00pm

Patient Advice and Liaison Service (PALS)

The PALS team give information, advice and help to local residents about the NHS services that NHS Sefton provides, e.g. GPs (family doctors), dentists, pharmacists, opticians, district nursing, podiatry (chiropody), and many others.

Telephone 0800 218 2333 or e-mail PALS for more information.

Alternatively, visit the NHS Sefton website for more information about the Patient Advice and Liaison Service (PALS). 

Community Clinics

Facilities are available to all patients in the district in the Community Clinics (to the left of the main Health Centre entrance). Telephone:  0151 531 8118 for further information.  

NHS Direct

National health line providing expert health advice, information and reassurance. Available 24 hours, 7 days a week.

Telephone: 0845 4647
Visit the NHS Direct website

NHS Choices

Visit the NHS Choices website for general medical advice and health tools.

Complaints

In the event of a complaint please see our Complaints Procedure.