Contact Information: PALS and PACT

Last Updated: Monday, 07 April 2025

At Westway Medical Centre, we strive to ensure that your healthcare journey is as smooth as possible. Below are the contact details for the Patient Advice and Liaison Services (PALS) and the Patient Advice and Complaints Team (PACT) for the local hospitals and support services.

 

Patient Advice and Complaints Services

Liverpool University Hospitals Patient Advice and Complaints Team

The PACT team is available to assist you with any queries, concerns, or complaints regarding your care at Liverpool University Hospitals.

• Website: Liverpool University Hospitals - PACT
• Email: complaints@liverpoolft.nhs.uk
• Phone: 0151 529 3287 or 0151 529 2400

 

Merseyside and West Lancashire Teaching Hospitals Patient and Liaison Service

The PALS team provides confidential advice, support, and assistance with concerns related to your hospital care within Merseyside and West Lancashire Teaching Hospitals.

• Website: Mersey and West Lancashire Teaching Hospitals NHS Trust Southport and Ormskirk | Patient Advice and Liaison Service (PALS)
• Email: soh-tr.PALS@nhs.net
• Phone: 01704 704 958

 

Alder Hey Children's Hospital Patient Advice and Liaison Service

PALS helps to improve NHS services by listening to patients and their families, making changes where necessary to enhance your experience.

• Website: Patient Advice and Liaison Service (PALS) - Alder Hey Children's Hospital Trust
• Phone: 0151 252 5161
• Write to PALS: Alder Hey Children's Hospital NHS Foundation Trust, Eaton Road, Liverpool, L12 2AP. Alternatively, you can submit a PALS Contact Form