Patient Services

Our Services

Clinics and Advice

Texting Service

The Practice uses a texting service to send appointment reminders and health advice to patients who have provided us with an up to date mobile telephone number and who have opted into this service.

If you are not signed up to this and would like to use this service please let reception know your up to date mobile number and confirm that you are happy to be opted in to this service.

Please note that this is not a service by which you can book appointments or contact surgery, This has to be done as usual via reception or via the internet appointment booking service.

 

Blood Tests

Bloods during Covid 19 pandemic. 

Please note that the process for having bloods taken has changed during the  Covid 19 pandemic.

Patients who require routine bloods should call the surgery on 0151 526 1121 and  you will be offered an appointment at Litherland Town Hall.

Patients who require urgent bloods must call 0151 295 3400, option 4.  If you need an urgent test you will be informed and your blood form will be marked urgent. Tests are usually carried out at Maghull Health Centre, but this venue may change.

 

UPDATE - AS AT MONDAY, 12 OCTOBER 2020

 

Please be aware there is currently a critical supply chain issue regarding Roche blood testing products. This means that Liverpool Clinical Laboratories are unable to test ROUTINE BIOCHEMISTRY at present. This includes kidney, liver, thyroid, cholesterol tests amongst others. Clearly this has been escalated to the highest level. It is estimated that the issue may take 2-3 weeks to resolve. There is a specified process for urgent tests. Urgent tests are deemed "absolutely essential for immediate patient care." In this case *URGENT* will be stated on the form. Otherwise treat your blood test as routine. If you are waiting to arrange a routine blood test please hold off having the blood taken until we provide further communication or you will likely have to have it done again. We apologise on behalf of our partners for any inconvenience.

 

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New online booking system for blood tests introduced in Sefton

Sefton residents will be able to arrange blood tests online with the launch of a new appointment system aimed to ease the demand on existing services following the Covid-19 pandemic.

During the height of the pandemic, the service was suspended and revised to comply with social distancing measures and, after making a phased return to operation, North West Boroughs Healthcare NHS Foundation Trust are now addressing the backlog of patients needing tests and issues with callers getting through to book appointments.

Sara Harrison, Head of Operations for North West Boroughs in Sefton, said: “We’d like to apologise to anyone who has struggled to get through for a blood test in recent weeks and we believe the introduction of this new online booking system will provide patients with additional options to book their appointment.

“We experienced unprecedented challenges within the service during the Covid-19 pandemic and our colleagues in Mersey Care, who manage the patient booking line, have taken steps to address that by recruiting additional call handlers and clinical staff. We’ve re-opened various sites across Sefton and have plans to open more sites over the coming weeks. Sefton patients also have the option to attend a Drive Thru Phlebotomy Clinic in Liverpool if they are able to travel.

“The NHS has worked hard to provide essential services for patients during this period and continues to restore services when they can be done safely for staff and patients. This includes introducing different ways of providing our services and we believe this new online booking system will offer patients additional options to book their blood test appointment.”

Once referred for a blood test, patients can still book an appointment through Mersey Care’s Central Management Office, which is open 8.00am until 4.00pm from Monday to Friday on 0151 295 3400 option 4.

The new patient online booking system is live from 1 September 2020 that should provide flexibility, patient choice with time slots and access to different clinic sites. For the patient booking line please access the link www.merseycare.nhs.uk/mybloodtest

If you are no longer able to come to your booked appointment, please access your booking confirmation where you will be able to cancel your appointment and rearrange another more convenient time. This will allow us to offer your original appointment to another patient.

As part of the phased reopening of services, blood tests are available for Sefton booked appointments at the following clinics:

Bootle Health Centre

Park Street

Bootle

L20 3DF

 

Monday to Friday

 

08.30  - 12.30 / 13.30 – 15.30

Maghull Health Centre

Westway

Maghull

L31 0DJ

Monday to Friday

 

08.30  - 12.30 / 13.30 – 15.30

 

Prince Street Clinic

Prince Street

Waterloo

L22 5PB

Monday to Friday

 

08.30  - 12.30 / 13.30 – 15.30

 

Sefton Road Clinic

67 Sefton Road

Litherland

L21 9HE

Monday to Friday

 

08.30  - 12.30 / 13.30 – 15.30

 

In addition to the above clinic times, GPs are also able to make additional patient appointments Monday to Friday for urgent blood requests that they require within 24 hours. Only your GP Surgery can access these urgent slots so please speak to them if you think you need a more urgent appointment.

You can find out more about this service at: www.nwbh.nhs.uk/sefton-phlebotomy

 

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(Post Covid 19 -Did you know that you can now walk in for a blood test without the need to make an appointment Monday to Friday 8.30 am to 11.30am.  Afternoon clinics are also available 1.30pm to 3.30pm  on Monday, Thursday and Friday but you need to book an appointment by telephoning 0151 475 4007 if you want to attend the afternoon clinics. Please see the attached Blood test leaflet for details of the clinics that you can attend to have your bloods taken.)

 

Blood Pressure

To have your blood pressure taken or for blood pressure related enquiries, please get in touch with your local Practice Nurse. Appointments can be made by contacting reception on telephone: 0151 526 1121

Alternatively you can take your own blood pressure reading with our machine in reception, and pass the reading to the receptionist on duty to update your records.

Cervical Smears

Once you have received your invite for a Cervical Smear screening please contact reception to arrange an appointment with either our practice nurse or a practice nurse in Litherland Town Hall 7 day access.

Travel Vaccinations and Immunisations

If you require a travel review for your next holiday please contact reception 0151 526 1121 for a half and hour appointment with our practice nurse for a full travel review and vaccinations.

* Please note * our practice nurse appointments are booked up 6 weeks in advance. Most travel reviews should be booked 4 - 6 weeks prior to your holiday.

Chronic Disease Management

For advice on Chronic Disease Management, please get in touch with your local Practice Nurse. Appointments can be made by contacting reception on telephone: 0151 526 1121

Pregnancy Advice

Have you just found out you are pregnant?

If so please call 0151 247 4747 to arrange your booking appointment.

We hold weekly clinics with our midwife Kathy Forrester, these are every Thursday 13:00pm - 16:00pm.

If you have any concerns regarding your pregnancy please contact Kathy (midwife) or the surgery.  

Child Health Advice

Please contact your local Health Visitor on telephone 0151 247 6810 for child health care advice.

General advice on health problems in children under five can be obtained from the Health Visitor during the above clinic.  If your child has recently become unwell, please consult the Medical Centre during normal surgery hours rather than during this clinic this avoids the possibility of spreading infections.

Smoking Cessation

Smoke Free Sefton offer appointments to help you quit.

You can book an appointment by ringing 0300 100 1000.

TEXT "QUIT" to 66777 or go online for more information.

 

Home Care

Please contact your local District Nurse on telephone 0151 247 6830 for advice on the care of people in their own home.

Long Term Conditions

Please contact your local District Nurse on telephone 0151 247 6830 for advice on the management of long-term conditions. 

Medicals

New Patient Medicals are available with the practice nurse by appointment. Insurance and other Medical Examinations are not covered by the NHS but can be arranged by special appointment with your doctor.  If there is a fee involved, the receptionist can advise how much this will be.

Your Personal Information

Please click this link for details of the information that we hold about you and how this is used Data Protection Poster

Appointment-Only Clinics

Additional clinics include the following. Please ask at reception if you require any further detail:

- Diabetic

- Dietician  (referral by GP or practice nurse)

- Chronic heart disease

- Cardiovascular disease

- Asthma 

- Chronic obstructive pulmonary disease

 

Nurse Practitioner

 

Westway Medical Centre welcomes Amanda Richards a nurse practitioner who has joined our health care team. She is able to assess, diagnose and treat patients. When necessary, and appropriate, she will prescribe medication.

Many of the problems dealt with by the nurse practitioner may be perceived by patients as requiring a doctor’s input. We will not ask you to see the nurse practitioner unless we feel it appropriate. The more information you give when arranging appointments the better. The nurse practitioner can also provide health education to patients enabling individuals to better manage their health or condition. What can the nurse practitioner help with?

  • Sore throats
  • Ongoing colds & coughs
  • Chest infections
  • Ear infections/eye infections
  • Sinusitis
  • Viral illness
  • Cellulitis
  • Shingles
  • Eczema
  • Muscular strains
  • RTC sprains
  • Emergency contraception
  • Poorly controlled asthma
  • Hay fever
  • Exacerbations of COPD
  • Skin Infections / Impetigo
  • Skin rashes
  • Urine infections
  • Minor injuries
  • Continence issues
  • Thrush / Vaginal discharge
  • Constipation
  • Diarrhoea / Vomiting
  • Haemorrhoids
  • Information and advice on prescribed or over the counter medication
  • Support for patients wanting to adopt health promotion strategies

 

Care Home News - COVID19

 

Dear colleagues

 

Sefton Council has written to care homes across the borough informing them of a limit on visiting arrangements

 

Letters have also been sent to schools setting out new requirements for visiting adults.

 

To make people aware of the new measures, the council has today issued a press release, which you can share with your patients.  

 

You will find a copy of the letter and the press release at the following link: https://internal.southseftonccg.nhs.uk/practice-information-and-guidance/practice-information/key-local-and-national-communications/sefton-council-letter-updates-borough-s-care-sector-on-covid-19-measures/  

 

A Government press release explaining the new restrictions set to come into force across Merseyside from Tuesday 22 September can be found here: https://www.gov.uk/government/news/restrictions-for-more-areas-in-north-west-west-yorkshire-and-midlands-to-tackle-rising-infection-rates?utm_source=d143935e-235c-41a4-8dec-3b54023d2567&utm_medium=email&utm_campaign=govuk-notifications&utm_content=immediate

 

 

Surgery Image

Contact Us

Westway Medical Centre
Westway
Maghull
Liverpool
Merseyside
L31 0DJ
Tel: 0151 526 1121
Fax: 0151 295 8552